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Complaint Procedures

Reporting an Institutional Complaint or Grievance

If you have a complaint or grievance related to Otero College, follow the steps outlined in Otero College’s process for student complaints, which is located at the link below:

https://www.cccs.edu/policies-and-procedures/system-presidents-procedures/sp-4-31-student-grievance-procedure/

Reporting an Incident of Sexual Misconduct

Anyone can request advice and information about possible ways to proceed and to put the college on notice. Otero shall investigate complaints pursuant to SP 3-50a and SP 3-50b, Civil Rights Grievance and Investigation Process for Employees and Students.

Otero can only respond to allegations of misconduct if it is aware of the misconduct. Further, Oterocan more effectively investigate the sooner the allegation is brought to its attention. Any employee, student, authorized volunteer, guest or visitor who believes that he or she has been subjected to sexual misconduct, or believes someone else who is a part of the Otero community is being subjected to sexual misconduct, shall contact the Title IX Coordinator when the alleged victim and/or respondent is a student, employee(s), authorized volunteer, guest(s) or visitor(s).

Print the Complaint Form and submit to the Otero Title IX Coordinator in Macdonald Hall room 221. For questions or assistance call Title IX Coordinator at 719-384-6824 or email EOandTitleIXCoordinator@otero.edu.

Retaliatory Acts

It is a violation of this procedure to engage in retaliatory acts against any employee or student who reports an incident of sexual misconduct, or any employee or student who testifies, assists or participates in a proceeding, investigation or hearing relating to such allegation of sexual misconduct.

State Authorization & Reciprocity Agreement (SARA) – Student Complaint and Grievance Process

Otero College is a participating member in the State Authorization Reciprocity Agreement (SARA)  through the Western Interstate Commission on Higher Education (WICHE).

What is SARA?

The State Authorization Reciprocity Agreement is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a National Council and administered by four regional education compacts.

Student Complaint and Grievance Process:

If you are a Colorado resident attending a distance education program at a SARA (State Authorization Reciprocity Agreement) institution in another state, you will need to begin the grievance process at the institution you attend. In the event that institutional processes do not result in a successful resolution of your complaint, the SARA Portal Agency of that state is responsible for final resolution.

If you have a complaint or grievance related to Otero College, follow the steps outlined in Otero College’s process for student complaints, which is located at the link below:

https://www.cccs.edu/policies-and-procedures/system-presidents-procedures/sp-4-31-student-grievance-procedure/

To file a complaint against a Colorado institution of higher education, please visit:

https://highered.colorado.gov/filing-student-complaint

For student complaint information by state and agency, please visit:

https://nc-sara.org/state-portal-entity-contacts

 

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